Sr. Technical Program Manager
Twenty years of program management across virtualization, network architecture, distributed device fleets, and the reporting layers that keep them all visible to leadership.
Profile
I run infrastructure programs — the ones that touch racks, radios, network gear, and the applications that sit above them. Most of the work involves getting hardware, software, and store operations to agree on the same reality, then keeping that agreement visible while it changes.
I like programs where the outcome is legible to an operator on the floor and to a VP on a slide, using the same numbers.
My last decade has been at Nordstrom, running programs inside Technology Shared Services and the Infrastructure Services Group. Before that, I spent years in commercial banking systems and in supply chain and store technology consulting.
Some of it is people work: getting store leads, network engineers, DBAs, and product managers around a shared plan. Some of it is technical: sizing a data platform, choosing between RFID sled vendors, deciding when Power Apps is enough and when it isn't. Most of the value comes from doing both at the same time, without pretending one is the other.
I write documentation people actually read, I build the dashboards I promise, and I don't ship a program until the operating model behind it is real. When something doesn't work, I say so early.
Signature programs
A short read of the last eight years — infrastructure, hardware, and the web layer above them. Each shipped something real underneath.
2019 – 2020 · Infrastructure
Retired legacy Windows DHCP infrastructure onto a virtualized platform serving hundreds of stores. Standardized scope configuration, reservations, and failover so field engineers stopped inheriting one-off exceptions from prior projects.
2023 – 2026 · Hardware · RFID
Program-managed the rollout of RFID sleds, handhelds, mobile printers, and their supporting network to Nordstrom Rack stores. Owned the readiness process across store ops, network, security, and vendor partners so each wave shipped on the same checklist.
2023 – 2024 · Governance
Designed the Technology Shared Services PMO from a blank page — intake, prioritization, roadmap review, and the reporting spine that connects them. Wrote the operating model, published the RACIs, and ran the first two quarters of governance.
2025 – 2026 · Asset tracking
Named, designed, and built an internal Power Apps platform for hardware check-in / check-out and RFID audit across Nordstrom Rack. Full data model in SharePoint, 113 DAX measures for utilization and loss trending, POC at two stores, close-out report adopted as an ISG template.
2022 – 2023 · Portfolio reporting
Built the reporting layer for the ISS TIW portfolio — status, spend, and delivery risk across a rolling book of infrastructure programs. Consolidated inputs from Jira, ServiceNow, and finance so the monthly review ran on one source of truth.
2020 – 2021 · Web / Edge
Ran cross-functional delivery on nordstrom.com programs — the homepage redesign, buy-online-pickup-in-store launch, and supporting store-ops enablement. The infra and store technology context underneath the storefront was mine to keep honest.
Credentials
Certifications that reflect how I actually work — program management, agile delivery, and AI program management — plus the methods and tools I use most.
Get in touch
Open to Sr. / Staff TPM roles that touch infrastructure, hardware, data platforms, or the web layer that sits above them.